Returns & Exchanges

Exchanges And Returns

 

  • All clearance items purchased on Edenstoyshop.com are final sales and cannot be exchanged or returned.
  • Merchandise cannot be returned if washed or worn and must be in original packaging.
  • Exchanges/returns must be initiated within 30 days of the original purchase date.
  • Allow 2-4 weeks for processing exchanges/returns.
  • You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Eden’s Toys is not responsible for lost or damaged packages.
  • Merchandise purchased with a credit card or gift card can be exchanged or returned at Eden’s Toys store if you have the receipt.
  • If you are attempting to exchange or return a Funko POP! Figure or any other collectible item, here's some things you need to know. POP! Figures and most collectible items are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case. Please note that a box flaw is not considered a true defect as long as the POP! or figures themselves are unaffected.
  • All items must be in the same condition as when they were purchased. If an item is damaged after purchased has been completed please note that Eden’s Toys is not responsible for any damage once currency has been exchanged.

 

EXCHANGE and RETURN POLICIES (U.S. & International)

  • Contact edenstoyshop@gmail.com Customer Service to process your exchange Mon - Fri: 8am - 7pm PT.
  • Return your original item by sending back original processing slip.
  • Pack your return securely, in the original package if possible, and include your completed return form.
  • You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Eden’s Toys is not responsible for lost or damaged packages.
  • You will not be reimbursed for your original or return postage.
  • You will not receive a refund for your original charge until we receive your returned item.
  • You will not be charged to ship your exchange, unless you request upgraded shipping.
  • All items must be in the same condition as when they were purchased. If an item is damaged after purchased has been completed, please note that Eden’s Toys is not responsible for any damage once currency has been exchanged.